At Kaiyi International Trade Co., Limited, we believe that an outstanding team and a strong service policy are the foundation of our success and your satisfaction. We are committed to excellence in every aspect of our business — from product design and manufacturing to customer service and after-sales support.
1. Our Team Structure
Design & Development Team
Our creative design professionals blend the latest outdoor industry trends with practical innovation to develop tents and awnings that combine durability, comfort, and style. They work closely with material suppliers and production teams to ensure each product meets the highest standards.
Quality Assurance Team
This team oversees rigorous quality inspections throughout the production process, from raw material testing to final product evaluation. They ensure all products comply with industry certifications and Kaiyi’s strict quality benchmarks.
Production & Supply Chain Team
Experienced in logistics and inventory management, our supply chain team coordinates timely procurement, efficient manufacturing schedules, and reliable shipping operations to guarantee on-time delivery worldwide.
Sales & Marketing Team
Focused on understanding market needs, our sales professionals engage with distributors and customers, while marketing specialists create targeted campaigns to promote our brand and products globally.
Customer Service Team
Our friendly and knowledgeable customer support staff provide comprehensive assistance, from pre-sale inquiries to post-sale troubleshooting, returns, and warranty claims. They prioritize promptness, accuracy, and empathy in every interaction.
2. Service Standards and Commitments
Customer-Centric Philosophy
We place customers at the heart of everything we do. We actively seek and value your feedback to continuously improve our products and services.
Timely Response
Our team commits to responding to all customer inquiries within 24 hours during business days, ensuring you receive the information and assistance you need without delay.
Transparent Communication
We maintain clear, honest communication regarding order status, product availability, shipping updates, and service policies, building trust through transparency.
After-Sales Excellence
From installation support to warranty claims and product returns, we provide efficient and hassle-free after-sales services to resolve issues quickly and satisfactorily.
3. Training and Professional Development
Kaiyi invests continuously in employee training to enhance skills, product knowledge, and customer service capabilities. Regular workshops, certifications, and team-building activities empower our staff to maintain professionalism and deliver outstanding performance.
4. Quality and Performance Monitoring
Our service team monitors customer satisfaction through surveys, feedback forms, and direct communication. We analyze this data to identify areas for improvement, ensuring we adapt to evolving customer expectations and industry standards.
5. Corporate Social Responsibility (CSR)
We recognize our responsibility beyond business. Kaiyi’s CSR initiatives include:
- Promoting sustainable manufacturing processes that minimize environmental impact.
- Supporting community outdoor activities and education programs.
- Ensuring fair labor practices and safe working environments within our supply chain.
6. Customer Rights and Support
We respect your rights as a customer and ensure:
- Clear information about products and services before purchase.
- Access to support for inquiries, complaints, and dispute resolution.
- Protection of your personal data in accordance with privacy laws.
- Fair treatment in returns, exchanges, and warranty claims.
7. Contacting Our Team
Our dedicated team is always ready to assist you:
Email: wuen5189@outlook.com
Phone: +852 9683 1274
Office Hours: Monday to Friday, 9:00 AM – 6:00 PM (Hong Kong Time)