At Kaiyi International Trade Co., Limited, we are dedicated to providing timely and reliable delivery services to our valued customers worldwide. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery times, fees, customs, and handling of shipping issues.
1. Order Processing
- All orders are subject to verification and fraud checks before processing.
- Typically, orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends, public holidays, or during promotional events may experience slight delays.
- Custom-made or personalized orders may require longer processing times. Estimated timelines will be provided during order confirmation.
- We reserve the right to cancel or refuse orders that fail verification or due to stock unavailability.
2. Shipping Methods and Carriers
- We partner with reputable carriers to ensure secure and timely deliveries, including local postal services and international couriers such as DHL, FedEx, UPS, and others.
- Available shipping methods will be displayed at checkout and may include:
- Standard Shipping
- Expedited Shipping
- Express Shipping
- Freight Shipping (for large or bulk orders)
3. Estimated Delivery Times
| Shipping Method | Domestic (Hong Kong) | International (Worldwide) |
|---|---|---|
| Standard Shipping | 3-7 business days | 7-21 business days (varies) |
| Expedited Shipping | 1-3 business days | 3-10 business days (varies) |
| Express Shipping | Next business day | 1-5 business days (varies) |
Note: Delivery times are estimates and may be affected by factors outside our control, including customs clearance, weather conditions, carrier delays, or holidays.
4. Shipping Fees
- Shipping charges are calculated based on package weight, dimensions, destination, and shipping method.
- All shipping fees will be clearly shown at checkout before you finalize your purchase.
- Occasionally, we may offer free shipping promotions or discounted rates for qualifying orders or customers. Please refer to promotional details on our website.
- Additional fees may apply for remote areas or special delivery requests.
5. Shipping Address
- Please provide accurate and complete shipping details, including recipient name, phone number, street address, city, postal code, and country.
- We are not responsible for delivery issues caused by incorrect, incomplete, or undeliverable addresses.
- Once an order is confirmed and shipped, address changes are generally not possible. Please double-check your address before completing the purchase.
6. International Shipping and Customs
- We ship internationally to most countries.
- Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.
- Customs processing times vary by country and may delay delivery.
- We recommend contacting your local customs office for information about import regulations and fees before ordering.
7. Order Tracking
- After your order ships, you will receive a shipping confirmation email containing a tracking number and carrier details.
- You can track your package using the carrier’s website or tracking system.
- Please allow 24-48 hours after shipment for tracking information to become active.
8. Lost, Delayed, or Damaged Shipments
- If your shipment is delayed beyond the estimated delivery timeframe or appears lost, please contact us promptly at wuen5189@outlook.com.
- For damaged items, please photograph the damage to the product and packaging and notify us within 7 calendar days of receipt.
- We will coordinate with the carrier to investigate and resolve the issue, and arrange for a replacement or refund as appropriate.
- Please retain all packaging and damaged items until further instructions are provided.
9. Multiple Shipments
- Large orders or orders containing multiple items may be shipped in separate packages for efficiency.
- You will receive individual tracking numbers for each shipment.
- Delivery dates may vary slightly between shipments.
10. Shipping Restrictions
- Certain products may be restricted or prohibited from shipping to specific regions due to legal, safety, or logistical reasons.
- We reserve the right to refuse shipment of orders to such locations and will notify affected customers promptly.
11. Shipping Insurance
- For high-value orders, we recommend opting for shipping insurance if available.
- Kaiyi International Trade Co., Limited is not responsible for lost or damaged shipments that are uninsured.
12. Contact Information
If you have any questions or concerns regarding shipping, please contact us:
Kaiyi International Trade Co., Limited
Email: wuen5189@outlook.com
Phone: +852 9683 1274
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong