1. What types of tents and awnings do you offer?
We offer a wide range of high-quality tents and awnings, including camping tents, canopy tents, waterproof rain shelters, and custom awnings suitable for various outdoor activities.
2. How can I place an order?
You can place an order through our official website by selecting the desired product and completing the checkout process with your shipping and payment information.
3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment options may vary depending on your location.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination country.
5. How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. Typically, orders within Hong Kong arrive within 3-7 business days, while international shipments may take 7-21 business days.
6. Can I track my order?
Yes, once your order is shipped, we will provide a tracking number via email so you can monitor the delivery status.
7. What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery if the items are unused and in original condition. Customized products are excluded unless defective. Please refer to our detailed Return and Exchange Policy on our website.
8. What should I do if my product arrives damaged or defective?
Please contact us within 7 days of receiving the item with photos and a description of the issue. We will arrange a replacement or refund at no extra cost.
9. Do you offer product warranties?
Yes, many of our products come with a manufacturer’s warranty covering defects in materials and workmanship. Warranty details vary by product.
10. Can I request a custom tent or awning?
We offer customization options for certain products. Please contact our sales team to discuss your specific requirements and get a quote.
11. How do I care for and maintain my tent or awning?
To prolong the life of your product, keep it clean and dry after use, store it in a cool, dry place, and follow the care instructions provided with your purchase.
12. How can I contact customer support?
You can reach us via email at wuen5189@outlook.com or by phone at +852 9683 1274 during business hours.